FAQs

1. What makes Embroider Geek products unique?
At Embroider Geek, each item is hand made. We use premium materials, such as DMC threads, to ensure that every product boasts vibrant colours and exceptional craftsmanship. Since each product is handmade, no two items are exactly alike, making every piece truly one-of-a-kind.

2. Are your products customizable?
Yes! We offer custom embroidery options for select products. Whether you want to add a personal message, name, or unique design, we can help make your product even more special. Please reach out to us through the Contact Us page for more information on customization.

3. How long will it take to receive my order?
As all of our products are handmade, processing times may vary. Typically, it takes between 5-7 business days for your order to be processed and shipped. Delivery times will depend on your location and the shipping method chosen at checkout. Please note that during peak seasons or promotions, processing times may be slightly longer.

4. Do you accept returns or exchanges?
Due to the handmade nature of our products, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. If you encounter any issues with your order, please reach out to us within 7 days of receiving your item, and we’ll do our best to resolve the problem.

5. What materials do you use for your embroidery?
We use high-quality DMC threads, known for their vibrant colors and durability. Each piece is crafted with care using premium materials to ensure the final product meets our high standards of craftsmanship.

6. Can I get a gift wrapped item?
Yes, we offer gift wrapping for select products. If you'd like to have your order wrapped, please select the gift wrapping option during checkout, and we’ll ensure your item arrives beautifully packaged.

7. How can I contact you if I have questions about my order?
If you have any questions or concerns about your order, feel free to reach out to us through the Contact Us page on our website. Our team is here to assist you and ensure you have the best shopping experience possible.

8. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times will vary depending on your location. Please note that any customs duties or taxes imposed by your country are the responsibility of the buyer.

9. Are your prices competitive?
We strive to offer competitive prices without compromising on quality. Our goal is to provide high-quality, handcrafted items at affordable prices, so you can enjoy exceptional craftsmanship without breaking the bank.

10. Why does my product look slightly different from the image?
Since all of our products are handmade, there may be slight variations in colour, size, or stitching from what you see in the photos. These unique differences reflect the individuality of each piece, making your product one-of-a-kind.

11. How can I stay updated on new products or promotions?
To stay updated on new arrivals, special promotions, or exclusive discounts, be sure to sign up for our newsletter on the website. You can also follow us on social media for the latest updates and behind-the-scenes glimpses of our products.

12. Do you offer wholesale or bulk orders?
We do offer wholesale and bulk order options for businesses or special events. If you're interested in ordering in large quantities, please contact us through the Custom order page, and we’ll be happy to discuss pricing and availability.

13. How can I care for my embroidered products?
To keep your embroidered items looking their best, we recommend hand washing in cold water and air drying. Avoid harsh chemicals or bleach, as these may damage the threads. For specific care instructions, please check the product description page for additional details.

14. I have a special request, can you help?
We love working with our customers to create unique, personalized items! If you have a special request or need assistance with a custom order, feel free to get in touch with us through the Custom order page. We'll do our best to bring your vision to life!